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Our Customer Care

Real people. Real expertise. Real close.

Your time is precious, so when you have a problem, you need to talk to someone with the skills and knowledge to help you fast. That’s why we have moved our tech-team to the front line. When you contact us, your first point of contact will be a real person, someone who is qualified and certified to help.

Top level support also calls for knowledge of local conditions. So we put people where our customers are, in 17 offices around the world. That means proactive network monitoring to solve problems before they exist. It means offering support in 24 different languages, around the clock, locally across three continents.

Diversity is great – and it’s baked into our network architecture. And for a truly global carrier, workforce diversity is an absolute necessity. As much as we care about our engineering skills, we care even more about our people. Local heads, local hearts and local knowledge.

We speak your language. We understand your world. We know our stuff.